System Center Service Manager 2010 SP1 (SCSM) is an integrated platform for automating and adapting IT Service Management best practices, such as those found in Microsoft Operations Framework (MOF) and IT Infrastructure Library (ITIL), to your organization’s requirements. SCSM provides built-in processes for change control and incident and problem resolution. Through its configuration management database (CMDB) and process integration, Service Manager automatically connects knowledge and information from System Center Operations Manager, System Center Configuration Manager, and Active DirectoryÃ?Â® Domain Services (AD DS). Service Manager delivers integration, efficiency, and business alignment for your IT services.
This SP1 release is a rollup of fixes for System Center Service Manager 2010. It contains a number of bug fixes and performance improvements to the System Center Service Manager 2010 release. It is a full release that can be installed stand-alone or as an upgrade from System Center Service Manager 2010 RTM release.
Note: The Evaluation version of System Center Service Manager 2010 SP1 is not upgradeable to a fully licensed version of the product and there is no way to migrate data from an Evaluation version installation to a fully licensed version installation.
Included in this release:
Consolidation of all language versions in a single release and readiness for simultaneous shipping at RTM.
Support for 10 additional languages (See documentation for details)
Integration of the Authoring Tool release and three cumulative updates
Performance fixes across the board in data access layer
Generic performance tracing in SDK
Performance enhancement for transforms
Usability and accessibility fixes throughout the product
System Center Service Manager 2010 SP1 Released
Microsoft today released the first service pack for its System Center Service Manager (SCSM) 2010 management solution.
SP1 upgrades or installs on top of SCSM 2010, which was released in April. It adds support for 10 additional languages and provides fixes for about 500 customer-requested items and other product issues, according to Microsoft’s announcement. SP1 contains fixes up through Cumulative Update No. 3 and adds support for SQL Server 2008 R2. However, the service pack contains no new product features.
Installing the service pack entails navigating a complex list of caveats, as described in Microsoft’s announcement. IT pros can perform a slipstream installation which combines System Center Service Manager 2010 plus SP1. Alternatively, SP1 can be installed on top of the release-to-manufacturing version of System Center Service Manager 2010. Microsoft’s announcement explains that “the same bits are used for install and upgrade.”
Microsoft’s announcement cautions that an SP1 upgrade should be applied first before upgrading the authoring tool to avoid a version mismatch. The authoring tool is one of three methods of customizing Management Packs in SCSM, according to this TechNet article description.
The evaluation bits for SCSM 2010 SP1 can be accessed here; the authoring tool SP1 can be downloaded from this page.
SCSM is part of Microsoft’s System Center management product suite. It works with System Center Configuration Manager, System Center Operations Manager and Active Directory Domain Services to provide support for “incident and problem resolution, change control, and asset lifecycle management,” according to Microsoft’s data sheet description of the product (PDF download).
A flexible platform for automating and adapting IT Service Management best practices
What’s new in Microsoft System Center Service Manager 2012 SP1 Beta:
- Apply price sheets to VMM clouds
- Create chargeback reports
- Pivot by cost center, VMM clouds, Pricesheets
READ THE FULL CHANGELOG
Microsoft System Center Service Manager was developed to be a flexible platform for automating and adapting IT Service Management best practices to your organization’s requirements. It provides built-in processes based on industry best practices for incident and problem resolution, change control, and compliance management.
Through the power of its integrated platform, Service Manager automatically connects knowledge and information from System Center Operations Manager, System Center Configuration Manager, and Active Directory Domain Services.
Service Manager delivers IT services that are: – Integrated. Service Manager seamlessly integrates and unifies knowledge, process, and activities across the Microsoft platform. – Efficient and Responsive. Service Manager reduces support costs while improving responsiveness to end users and reducing the time to resolution in the datacenter. – Business Aligned. Service Manager optimizes resources to align to the business goals, support compliance, and quickly adapt to the ever-changing business requirements.